Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
We want to ensure the satisfaction of our valued customers. Therefore, we have established the following refund policy for eBook purchases made on our platform. Please read the following guidelines carefully before making a purchase:
1. eBook Delivery:
Upon successful completion of your payment, the eBook will be made available for download instantly. An email containing the download link will also be sent to your registered email address. If you encounter any issues with accessing the eBook or downloading it, please contact us on lmolatseli232@gmail.com for assistance.
2. Refund Eligibility:
We offer refunds on eBook purchases under the following circumstances:
a. Duplicate Purchase: If you accidentally purchase the same eBook more than once, you are eligible for a refund for the duplicate transaction.
b. Technical Issues: If you experience technical difficulties with the eBook file preventing you from accessing its content, and the issue cannot be resolved by our technical support team within a reasonable timeframe.
3. Refund Request and Timeframe:
To initiate a refund, please contact lmolatseli232@gmail.com. State the reason for your refund request and provide any necessary details or evidence to support your claim. We will respond to your request within 7 business days with further instructions.
4. Non-Refundable Scenarios:
We do not offer refunds under the following circumstances:
a. Change of Mind: If you decide that you no longer want the eBook after purchase.
b. Compatibility Issues: It is your responsibility to ensure that your device or reading software is compatible with the eBook format before making a purchase.
c. Delayed or Lost Email: We are not responsible for delayed or lost emails containing eBook download links. However, we are happy to resend the email if necessary.
5. Fraudulent Activity:
Any attempt to abuse this refund policy, including but not limited to fraudulent claims or chargebacks, will result in the suspension of your account and may be reported to appropriate authorities.
6. Revisions to the Refund Policy:
We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately and apply to all eBook purchases made after the policy update.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our refund policy.
If you have any questions or need further clarification about our refund policy, please contact our customer support team at [customer support email].
Last updated: 22/07/2023
Need help?
Contact us at lmolatseli232@gmail.com for questions related to refunds and returns.
